Refund Policy

Refund Policy

Last Updated: October 25, 2025

Your trust matters to us. If you experience any issues, our refund policy is designed to protect you.

Processing Time

Refunds are issued within 14 business days of approval. If delays occur, our support team will step in and assist right away.

Secure Transactions

All refunds are safely processed via PayPal. For more details on payments, refer to our Billing Terms available on onlinemxp.com.

Eligibility

After inspecting your returned item, we’ll notify you by email if it qualifies. Approved refunds go back to your original payment method.

Refund Delays

If you haven’t seen your refund yet, check with your bank or card provider. If the delay continues, reach out to us for help at support@onlinemxp.com.

Sale Items

Discounted products are not refundable — only full-priced items are eligible.

Exchanges

We only exchange defective or damaged goods. To start an exchange, contact us at support@onlinemxp.com.